FAQ

Order status and tracking

• How do I track my order?
• When will my order ship?
• I'm having trouble shipping to my address

Manage my order

• I received my order with missing, wrong, or damaged item(s), what should I do?
• Can I cancel or make changes to my order?
• What if an item is unavailable or out of stock?

Trial period and drop-off windows

• My trial period started but I haven't received all my items, what should I do?
• What if I miss or can't make the drop off deadline?
• Can I extend my trial period?
• Can I send back the items after my trial period has ended?

Return label

• My items don't fit in one package. How do I request an additional return label?
• Why can't I generate my return label?
• How do I return multiple items with one return label?

General questions

• Why do you need my phone number?
• What is Blackcart?
• How do I make changes to my Blackcart account?
• How do I contact support?
• Are there any additional fees?
• How many items can I try at once?

Payments & Refunds

• Why was I charged after processing my return?
• What payment methods are accepted?
• Why is there an unauthorized charge/fee on my statement?
• When will I be charged?
• I've processed a return for my order, when will I be refunded?
• How can I use a discount/coupon/promo code?

See all 7 articles

Sending back my items

• How do I send my items back?
• How do I exchange an item?
• How do I send back an item I've already paid for?
• What happens if I sent back the wrong item(s)?