Order Charges Glossary – Blackcart Support - Merchants

When viewing the order details page in the Merchant Portal, you'll notice a section called Charges.

The Charges section provides a further breakdown of all charges and refunds related to your customer's Try Before You Buy order.

Since there are a number of different charge types, and some of the represent actual charge or refund transactions while others are more information, we've provided a description of each charge type in the glossary below for your reference.

Charge Type	When this charge type occurs	Definition	Charge or refund transaction
Initial Purchase	Initial checkout	Total order value (value of all items less discounts + tax + shipping)	no
TBYB Item	Initial checkout	Value of an individual TBYB item less discounts + tax	no
Upfront Item	Initial checkout	Value of individual upfront item less discounts + tax	no
Shipping Fee	Initial checkout	Full shipping fee charged on initial checkout	no
Deposit	Initial checkout	Try Before You Buy Deposit amount paid at initial checkout	no
Initial Payment	Initial checkout	total amount customer is charged for upon initial checkout. Should match "Pay Today" amount on checkout	yes - charge
Trial Expired	when trial period expires (no keep or send back decision initiated in Customer Portal)	Total amount of merchandise value in the trial period that has expired	no
Return	when a return decision is made in the Customer Portal	value of individual sent back item less discounts + taxes	no
Kept	when a keep decision is made in the Customer Portal	value of individual kept item less discounts + taxes	no
Refund Deposit	when a return is processed and the deposit is refunded	Refund of the deposit when an order is refunded	no
Payment	when a keep decision is made in the Customer Portal	Any subsequent payment made at the keep decision	yes - charge
Cancelled	Anytime	Total amount of the order cancelled	no
Restocking Fee	when a return decision is made in the Customer Portal	Fee charged to a customer if all items are returned	yes - charge
Adjustment	Anytime	Manual adjustment made by BC or the merchant to adjust the order amount or product amount. For instance when a merchant price matches an item after an order has been made.	no
Refund Upfront Product	Anytime after intial checkout	Amount returned back to the customer	no
Refund TBYB Product	Anytime after intial checkout	Amount returned back to the customer	no
Refund	Anytime after intial checkout	Amount of refund processed by the payment processor	yes - refund
Dropoff Expired	When the dropoff window ends	Total amount of merchandise value required to be returned. Any expired amount will be charged to the customer.	no
Failed Transaction	Anytime a payment is attempted on a customer payment method	Transaction error when there is an issue charging the payment method	no

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