What are the deposit and restocking fee? How should you price them?

Deposit - A TBYB deposit is an amount collected from the shopper at checkout.

  • All deposits are applied to kept items and in the case that a shopper sends back all items, it is refunded.

Restocking fee - In the event a shopper sends everything back, you may choose to charge a restocking fee. This enables you to reduce the financial impact of overhead costs associated with processing a refund.

Note: if a customer has already paid a deposit on their order, the restocking fee will be deducted from the amount refunded to the customer.

For detailed information on how to configure this feature, check out our Knowledge Base Article on Program Configuration Settings.